Troubleshooting - When RICOH THETA Cannot Connect to Mobile App

Please reconfirm the connection status between RICOH THETA and your smartphone.

Is the camera’s wireless function turned on? (Wireless lamp lit)

It may be possible to connect by switching the camera’s Wi-Fi button off and then back to on, and repeating the connection process.

If it still does not connect, tap “THETA******” displayed in the Wi-Fi settings screen, disconnect/delete the network, and try the connection procedures again from the beginning. You will need to add your password to the THETA again, which can be found on the bottom of your THETA, all the numbers without the letters, for example, if you see YP30 123456, your password is 30123456

If that does not work, you may not be able to connect for the following reasons:

  • You may be connected to another nearby device. Turn off Wi-Fi connections to other devices and switch the camera’s wireless button to off and then back to on.
  • There may be electromagnetic interference from a microwave oven, 2.4 GHz band cordless phone, indoor wireless LAN device, or other device.
  • The Wi-Fi connection may have disconnected for some reason. Configure the Wi-Fi settings again from the settings screen.

If you are still unable to connect, please try updating the firmware of THETA.

For the procedure of firmware update and connection between RICOH THETA and smartphone, please visit https://help.ricohtours.com/hc/articles/4407836347667 .

If you are still unable to connect after checking the above, please contact us.

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