Cancellation of subscriptions

Subscription Cancellation 

  • In order to cancel your subscription, you will need to login to your account on your computer at qpp.ricohtours.com.  This cannot be done on the mobile app.
  • You can stop the automatic renewal of your subscription at any time.
  • When you cancel your subscription you are cancelling it so it does not renew upon your next renewal date.
  • When you cancel your subscription, you can continue to use your subscription plan until the next payment date (renewal date).
  • While you can cancel your monthly or annual subscription, they are not refundable.
  • You will still be able to create and view virtual tours in the management console after your subscription is terminated, however your content will no longer be visible to your viewers when they click on the tour URL.
  • Any tours that you have created, will remain in your account in the event that you would like to renew your subscription at a later time.
  • Data will only be removed if you delete your account,
  • Your subscription will be cancelled if the renewal date is exceeded while auto-renewal is stopped.
  • It is also possible to reactivate the auto-renewal of a stopped subscription.
    • If you do so, your subscription and renewal date will be automatically set to the one you had before you stopped your subscription.

Stop automatic subscription renewal

  1. Log in to your account at app.richtours.com
  2. Click Screen_Shot_2020-11-09_at_1.29.55_AM.pngSettings
  3. Click Cancel Subscription
  4. Enter your password
  5. Click Cancel subscription

Reactivate automatic subscription renewal

  1. Log in to your account at app.richtours.com
  2. ClickScreen_Shot_2020-11-09_at_1.29.55_AM.pngSettings
  3. Click the Reactivate button to the right of the item labeled "Subscription Disabled" in the "Subscription Information" frame to open the "Subscription Reactivation" dialog box
  4. Confirm the reactivation, and click the reactivate button

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